Refund policy

1. ORDER CANCELLATION

Once an order has been placed, it will be processed immediately to ensure fast and efficient order fulfillment. Therefore, we are unable to accept order cancellation requests after the order has been confirmed.

We strongly encourage all customers to carefully review their product selection, color, size, quantity, and order details before completing their purchase.

If you have any questions or need assistance before placing an order, please contact our customer support team via the email address displayed at the bottom of the website.

Thank you for your understanding and cooperation.

2. RETURNS

We accept returns for products that have been shipped by us if the product has an issue caused by an error on our part, such as:

  • The wrong product was sent.
  • The product arrived damaged.
  • The product does not match the order placed.

Products must be returned together with proof of purchase.

Please contact our customer service team to confirm the issue and obtain the correct return address before sending any product back.

Please do not send returned products to the address shown on the original package. That is not our return address. We are not responsible for any returned packages sent without prior confirmation or instructions from our customer service team.

Customers are responsible for paying the return shipping costs. Original shipping fees are non-refundable, unless otherwise required by applicable law or policy.

3. REFUNDS

Our refund policy is valid for 30 days from the date you receive your order.

For damaged products, please provide photos or videos as evidence so that we can review the issue and assist you accordingly.

After 30 days from the date of receipt, we regret that we cannot accept requests for refunds or exchanges, except where otherwise required by applicable law or policy.

The following situations are not eligible for a refund:

  • Delivery failure due to an incorrect shipping address provided by the customer.
  • The customer was unavailable or unable to receive the package.
  • The product was confirmed as successfully delivered by the carrier, but the customer claims that the product was subsequently lost.
  • The customer refuses to accept the package.
  • Shipping costs after the order has been shipped.

Once we receive the returned product, we will inspect its condition and send you an email notifying you whether your refund request has been approved or rejected.

If your refund is approved, the refund will be processed through your original payment method, subject to the processing time of the payment provider or bank.

If you have not received your refund, please:

  1. Check your bank account or original payment method.
  2. Contact your card issuer if you paid by credit or debit card.
  3. Contact your bank to check the transaction processing time.
  4. If you have completed all of the steps above and still have not received your refund, please contact our customer support team via the email address displayed at the bottom of the website.

Refund processing may take approximately 3–10 business days, depending on your bank or payment provider.

4. CONTACT US

If you have any questions regarding returns or refunds, please contact our Customer Support Team via the email address displayed at the bottom of the website.